Privacy Policy

Introduction

Hummingbird Busselton (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website hummingbirdbusselton.com.au or interact with our services.

What information we collect

We collect two types of information:

1. Usage data: When you visit our website, we use cookies and similar technologies to collect anonymised information about your visit. This includes your device and browser type, the pages you view, time spent on pages, referring sites, and general location based on IP. We use Google Analytics to understand website traffic and user behaviour, and we review search performance insights via Google Search Console and Microsoft Bing Webmaster Tools. These tools provide aggregated reports and do not identify you personally.

2. Personal information: When you interact with us through our website forms or other channels, we may collect information you choose to provide such as your name, email address, phone number, and message content. If you make a reservation, enquiry, or request a call back, we collect the relevant details to handle your request. If you apply for a job, we may collect your resume and application details.

If you contact us by phone, email, or social media, we may collect the information you provide in those communications.

How we use your information

We use your information to operate and improve our website and services, respond to enquiries, manage reservations or bookings, provide customer support, analyse website performance and marketing effectiveness, and comply with legal obligations. If you apply for a job, we use your information to process and assess your application.

We do not sell your personal information.

Cookies and analytics

Cookies are small files placed on your device to help the site function and to analyse how the site is used. We use:

• Necessary cookies to enable core functionality (for example, basic site features and security).

• Analytics cookies via Google Analytics to measure traffic and usage patterns. Google may set cookies and process data on servers outside Australia.

You can control cookies through your browser settings. Blocking some cookies may affect site functionality. To opt out of Google Analytics, you can use Google’s opt‑out add‑on: https://tools.google.com/dlpage/gaoptout

We also use Google Search Console and Microsoft Bing Webmaster Tools to review aggregated search performance data. These services provide us with insights about how users find our site in search engines and do not identify individual users.

Legal bases (if you are in the EU/UK or visiting from there)

While we are an Australian business, if you access our site from the EU/UK, our processing of personal data is based on legitimate interests (site operation, analytics, and responding to enquiries) and, where applicable, your consent (for non‑essential cookies in jurisdictions where consent is required).

Disclosure of your information

We may share information with trusted third‑party service providers who assist in operating our website and business (for example, website hosting, analytics, email service providers, and reservation/booking tools if used). These providers only receive the information necessary to perform their services and are required to handle it securely.

We may also disclose information if required by law, to respond to legal requests, or to protect our rights, property, or safety.

Because some providers (such as Google) operate globally, your information may be processed on servers located outside Australia.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using reputable hosting, access controls, and secure transmission where appropriate. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Analytics data is retained according to our settings within Google Analytics and related services.

Access and correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out‑of‑date, incomplete, irrelevant, or misleading. To make a request, please contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a privacy concern or wish to make a complaint about how we have handled your personal information, please contact us first using the details below and we will respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Third‑party links

Our website may contain links to third‑party sites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies.

Children

Our website and services are intended for general audiences. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Contact us

Hummingbird Busselton
ABN 21669309826
60-66 Queen Street, Busselton Western Australia 6280
Email: [email protected]
Phone: (08) 6715 0902

Changes to this policy

We may update this privacy policy from time to time to reflect changes to our practices or for legal reasons. The latest version will always be available on our website. Last updated: August 2025.